Incident Response Policy
Last updated: March 2026
1. Purpose
The goal of this policy is to clearly identify IT roles and responsibilities for computer security incidents and data breaches investigation and response.
2. Scope
This policy applies to all personnel, including employees, temporary workers, contractors, those employed by contracted entities, and others authorized to access TeleCetli Kft. information resources, regardless of ownership or location of information systems used to store, process, transmit, or access TeleCetli Kft. data.
3. Responsibilities
3.1 Primary Security Responsible
Responsible Person: Tamas Szilagyi
Primary responsibilities include:
3.2 External Communication
Responsible Person: Tamas Szilagyi
Responsible for external communication on significant security-related issues (both the event and the resolution of the issue).
3.3 All Personnel Responsibilities
All members of TeleCetli Kft. are responsible for promptly reporting any suspected or confirmed security incident involving TeleCetli Kft. data or an associated information system, even if they have contributed in some way to the event or incident.
Reporting Methods:
- Email: [email protected]
- Direct Communication: Verbally or via messaging to the security responsible person (Tamas Szilagyi)
4. Incident Response Procedure
In the case of a security incident, the following steps should be taken by the security responsible towards resolution:
5. Incident Classification
Security incidents are classified by severity to ensure appropriate response times and resource allocation:
| Severity Level | Description | Response Time |
|---|---|---|
6. Contact Information
For security incident reporting and inquiries: