Design the call path before calls go live
Create flows for support lines, languages or teams. Decide what the caller hears, which context is collected, when knowledge is searched and when a human receives the call.
AI call center
Answer more calls with controlled AI voice workflows and live agent copilot.
SupportHub is not a black-box phone bot. It lets you design call flows for repeatable support work, search your knowledge base during calls, create tickets, route callers and support human agents with live context.
Visual call-flow builder
Knowledge-grounded voice workflows
Call copilot for live agents
Automate the repeatable parts of phone support
SupportHub can collect caller intent, look up relevant information, create tickets and route calls. Open-ended conversational voice AI is available for testing; controlled call flows plus copilot remain the recommended production setup.
Give agents context while they speak
Call copilot follows live calls, surfaces useful knowledge and saves a summary afterward. Agents spend less time searching and customers avoid repeating the same story.
Review sessions and improve the flow
Transcripts, topics, suggestions, handoffs and outcomes help you see where callers get stuck and where automation should be adjusted.
Make the phone line less fragile.
Use SupportHub to handle repeatable call steps, route sensitive cases and give agents the information they need while the customer is still on the line.
FAQ
Is the AI call center fully autonomous?
SupportHub supports controlled call flows for production and beta conversational voice AI for teams that want to test open-ended voice handling.
Can calls transfer to people?
Yes. Transfer and fallback rules are part of the call flow design.
Does call copilot replace agents?
No. It assists agents during live calls with transcript, context, suggestions and summaries.