Gridex Support GridexAI customer support software
SupportHub helps product and ecommerce teams answer common questions across chat, voice and messaging without turning customers away from a human. It uses your documentation, policies, product data and resolved tickets, then escalates with the conversation attached when a person is the right answer.
The assistant answers from the material you provide: help articles, manuals, policies, product data and past resolutions. If the answer is not there, it should escalate instead of inventing a policy, price or workflow.
AI chat can resolve repeat questions, create tickets and preserve context. Your team keeps the queue, handoff, transcripts, customer history and analytics in the same support workflow.
Track resolution rate, handoffs, trending questions, CSAT signals and SLA pressure together. The aim is not to hide customers from the team; it is to solve the questions that should not become tickets.
Start with your real knowledge base and the questions your customers already ask. You can see where AI resolves, where it escalates and what content is missing before making it a core support channel.
Use the free trial to load your own content, ask real customer questions and see where SupportHub can reduce ticket volume while keeping your team in control.
No. The support experience is designed around your own knowledge, product data and resolved tickets, not generic internet guesses.
Yes. Handoff is part of the workflow. When the AI is unsure or the customer needs a person, the conversation can move to your team with context preserved.
SupportHub is built around web chat, webshop chatbot, Messenger, WhatsApp, ticketing, call flows, call copilot and beta conversational voice AI.