Tidio alternative
Tidio is a popular live chat for small online stores, and its Lyro AI agent is priced separately by the number of conversations. SupportHub includes 100 to 2,500 AI chats a month in every plan, answers from your own product catalogue and policies, and turns whatever it cannot solve into a ticket for your team.
Every SupportHub plan includes AI chats for the whole workspace: 100 on Starter, 500 on Professional, 1,500 on Business and 2,500 on Enterprise. Beyond that, each AI chat costs EUR 0.20 from a prepaid balance, so you always see what you spend before you spend it.
SupportHub imports your product catalogue from Shopify, WooCommerce, Shoprenter or UNAS and reads your shipping, returns and warranty pages. Shoppers get answers about your actual products and can check their order status with their order number. When the answer is not in your material, the AI hands the conversation to a person instead of guessing.
Questions the AI cannot solve become tickets with the full conversation attached, so nothing disappears in a chat history. From the Professional plan you also get deadlines (SLA) and automation rules that route each request to the right person.
From the Professional plan, SupportHub can answer your phone line with call flows you design step by step, and an AI assistant listens along on live calls and suggests answers to your colleague. Phone features are not part of the free trial.
Connect your catalogue, ask the questions your customers ask, and see how many SupportHub answers on its own. No credit card needed.
Connect your store, add your shipping and returns pages, and place the chat on your site. A built-in setup assistant walks you through each step, so most shops can test real questions on the first day.
In the EU. Data is encrypted at rest and in transit, and SupportHub never uses your data to train AI models.
Yes. Try SupportHub for 14 days with your own catalogue and the questions your customers really ask, without a credit card, and compare the answers side by side.
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