Smartsupp alternative
Smartsupp is a well-known live chat, with its Mira AI agent sold as an add-on. SupportHub is a complete customer-service desk: AI chat that answers from your product catalogue, a ticket for everything the AI cannot solve, and AI help on your phone line, all in one workspace.
When the AI cannot answer a question, SupportHub turns it into a ticket with the whole conversation, an owner and a status. From the Professional plan, deadlines (SLA) and automation rules make sure every request gets an answer in time.
SupportHub imports your catalogue from Shopify, WooCommerce, Shoprenter or UNAS and reads your shipping, returns and warranty pages. Shoppers get exact answers about your products and can check their order status with their order number. When the answer is not in your material, the AI hands over to a person instead of guessing.
From the Professional plan, SupportHub can answer your phone line with call flows you design step by step, and an AI assistant listens along on live calls and suggests answers to your colleague. Phone features are not part of the free trial.
Plans start at EUR 20 per user a month, with 100 AI chats a month included for the whole workspace. Extra chats cost EUR 0.20 each from a prepaid balance, and yearly billing gives you two months free.
Connect your catalogue, ask the questions your customers ask, and see how many SupportHub answers on its own. No credit card needed.
Yes. When the AI is unsure or a customer asks for a person, the conversation goes to your team with the full history, and your colleagues answer from the same workspace.
Connect your store, add your shipping and returns pages, and place the chat on your site. A built-in setup assistant walks you through each step, so most shops can test real questions on the first day.
In the EU. Data is encrypted at rest and in transit, and SupportHub never uses your data to train AI models.
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